Your Questions, Answered

  • Alcohol tinctures have a nearly indefinite shelf life when kept in optimal conditions (kept room temperature to cool and out of direct sunlight), but they can be pretty harsh on the taste buds! Vegetable glycerine based tinctures have a sweet, syrupy taste but a shorter shelf life, though they still can last up to three years if kept in a cool cabinet or refrigerator out of direct sunlight. Oil tinctures are easily palatable and have the added health benefits of cold pressed, organic, extra virgin olive oil, but it may not be optimal for those who are watching caloric intake.

  • Anything that isn’t grown, foraged and harvested by us we order from trusted herbal retailers. 

    We most frequently purchase from: 

    Herb Co.

    Mountain Rose Herbs

    Starwest Botanicals

  • All tea blends are gluten and sugar free unless otherwise specified. The tea blends that contain honey crystals do have the sugar from the honey. All caffeinated tea blends will say so in their product listing information. 

  • Some mild bubbling can be expected from the natural fermentation process, but high pressure when the lid is opened or fizzing/bubbling over means definite spoilage. While we examine the expiry dates before shipping, sometimes an issue with the lid cap or being exposed to too much heat during shipping can cause spoilage. Any slimy texture or sulfuric smell also indicates spoilage. Please reach out to us if you suspect an issue with your fire cider. 

  • We currently do not have a storefront location at this time and only sell online.

  • We take great care to order organic, ethically sourced materials for all of our products whenever possible. If you have any questions about an ingredient or product source, we are always happy to answer questions!

  • While herbal tea doesn’t technically spoil, the flavor and medicinal potency can weaken over time, so we suggest using the tea within 2 years.

  • All of our products that do not contain honey or beeswax are vegan.

  • You can email an inquiry and we will do our best to give you an eta, we will also reach out to you when the item is back in stock! 

  • Please do not hesitate to reach out to us if you are not satisfied with your order.

    Unopened items can be returned with a full refund minus the cost of the return shipping label. 

    Opened items will receive a 75% refund.

  • If proof of damage is provided you will receive a full refund for your order, with the exception of melted salve.

  • We highly recommend placing the salve in the refrigerator for a couple of hours before opening it if you’ve ordered during the summer months, as some melting is expected and unavoidable in high heat. However, if your salve has leaked or is otherwise unusable, please send us a photo and we will issue you a 75% refund.

  • We typically ship orders within one to two days, with the expectation of it being over the weekend or a holiday. If something occurs and we think it may be delayed, we will reach out via your provided email address and let you know.

  • Please reach out to us and let us know, we will do our best to track down your package and investigate the situation. Depending on the circumstances, you may be eligible for a partial or full refund.

  • At this time we only ship in the US and Canada, but look to hopefully expand in the future!

  • Absolutely, but try to catch us quickly as we often ship our orders on the same day!